Return Policy


We accept returns and exchanges within 90 days of purchase.

Returns

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards
Intimates
Lingerie
Swimwear
Earrings

To complete your refund or exchange, we require a receipt for proof of purchase. Please do not send your purchase back to us without a prior communication. 

There are certain situations where only partial refund is granted: (if applicable)

  • Any item not in its original condition, damaged or has missing parts for reasons not due to our error.
  • Any item that is returned more than 90 days after delivery.

Store Credit (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed, and a credit will automatically be applied to your AC account within 7 days.

Late or missing store credits (if applicable)

It may take some time before your refund is officially posted to your account. You should also contact us if you encounter an extended delay in receiving your store credit. If you have done all of this and you still have not received your store credit, please contact us by visiting our Contact Us page.

Final Sale items (if applicable)

Only regular priced items may be refunded for a store credit, unfortunately, final sale, intimate apparel, earrings, and swimwear cannot be refunded.

Exchanges (if applicable)

We only replace items if they are the incorrect size, defective or damaged due to our error or a manufacturing error. If you need to exchange it for the same item, send us an email at axariyascloset@gmail.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a refund will be credited back to you as a store credit. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver she/he will find out about your return.

Shipping Address:

To return your product after a confirmation email from us, you should mail your product to: 

Attn: Axariya's Closet 
3650 Kaneff Crescent
Mississauga
Ontario
Canada
L5A 4A1

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund as a store credit, the cost of a return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 


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